![]() ![]() After selecting the cancelation reason shoppers can provide additional comments/feedback in the Comment text box.ģ. Cancelation reasons are listed in the image below and they cannot be customized. The next pop-up asks for the cancelation reason (if you've checked the Request cancelation reason box) while setting up the campaign. The first pop-up displays either the default message (in the screenshot below) or the message that you customized before.Ģ. Once you've started the campaign, your shoppers are notified in myAccount whenever they try to stop the subscription auto-renewal for the products that you've selected in the campaign.ġ. ![]() What shoppers see in their 2Checkout myAccount platform You cannot edit campaigns that reached the Running status. You can only edit Ready and Scheduled campaigns. If the campaign is Scheduled, click Edit if you want to modify its settings. You can view its settings but you cannot edit it. Finished - a campaign that passed its end date.You can still add products to a running campaign. Running - a campaign that is currently running.Ready - a campaign that you have not started or one that you've stopped before its start date.You can edit or stop it from running in the future. Scheduled - a campaign that didn't reach Running status yet.A churn prevention campaign can have the following statuses: You can see the status of your campaign in the Retention tools → Churn prevention page. The campaign is now created and displayed as Ready. Click on the Save campaign button at the bottom of the page.Ħ. You can add products to a campaign after it starts running.ĥ. Select the products that you want the campaign to be applied to from the Available products list and add them to the Selected products list. This message is only displayed if you have set a campaign discount.Ĥ. Provide a discount incentive (this step is optional, but recommended) for your customers to keep auto-renewal enabled for their subscriptions and c ustomize the discount message that you want shoppers to see during their cancelation attempts.Allow your shoppers to pause a subscription when they try to stop auto-renewal for products that you've selected in the campaign.You can also request shoppers to give you a cancelation reason ( optional). ![]() You can customize the default message for each shopper language to make it as personalized as you wish. The default message is mandatory but can be customized from the Edit campaign message section, as shown below. Create a message to display to your shoppers when they try to stop the subscription auto-renewal for products that you've selected in the campaign.Select the campaign settings that will be displayed to the shopper: ![]() You can also choose whether or not to apply this campaign to subscriptions with custom price by checking or unchecking the Apply for subscriptions that are using product catalog pricing only option.ģ.
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